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Frequently Asked Questions


Payment Options: Most credit cards are accepted.  

PayPal Pay-in-4:  allows you to pay for your purchase in 4 interest-free instalments.  Your first instalment is due at the time you make your purchase.  The next 3 instalments are due every 14 days after your first instalment.  You can use PayPal Pay-in-4 for eligible shopping cart values between $30 and $2,000.  This service is interest-free, has no sign-up or late fees.

Layby or Instalment Payments:  to help customers management their payment options, we offer flexible payment plans.  Please contact us to discuss options.

Can I cancel my order?:  We understand that sometimes your circumstances change.  We are happy to offer a full refund if your order has not already been dispatched.  Please contact us immediately to arrange a cancellation.

Assembly Videos:  

  • GeeTramp:

30-day change of mind return or exchange period:  You can return or exchange a product that you have purchased for any reason within 30 days.  Products must be unworn, unwashed, unused and in original condition, with all tags or labels still attached.  We require proof of purchase for any return or exchange.

Faulty, damaged or incorrect products:  If the product is faulty or damaged, doesn’t meet its description, or if you have been sent the wrong item, we will happily exchange, refund or repair the product with proof of purchase in accordance with the Australian Consumer Law. You can visit us in-store or contact us via  to discuss your options. Please provide your proof of purchase.

 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We may need to assess your product to determine an appropriate remedy. Some products may need to be sent to the manufacturer or their repair agent for assessment.

You may be refused a refund, repair or replacement in certain circumstances, including where you have substantially modified or misused the product.